Call Center Manager Answered A Call From An Angry Customer About Overdraft Fees, But Rather Than Pushing Back, She Responded With Kindness And He Changed His Entire Attitude

Pexels/Reddit Not every angry customer is looking for a fight. Imagine you were working a regular shift at the call center when a guy calls, raging because he was charged $66 in overdraft fees, eve… [+3025 chars]

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